vPROMove
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SMS Terms

Last updated: September 30, 2026

vPROMove is a patient app operated by VProVOB LLC d/b/a vPROMove and provided to patients by licensed behavioral health treatment programs ("Programs"). These SMS Terms explain the text messages vPROMove sends from our toll-free number (866) 825-7025.

Messages we send

  • Verification codes: one-time codes when you sign in or verify your phone number.
    Example: "Your vPROMove verification code is 482913. It expires in 10 minutes. Do not share this code. Reply STOP to opt out."
  • Account notifications: account setup and account security notices.
  • Secure-message alerts: a notice that a new message from your care team is waiting in the app. The alert never contains the message itself.
    Example: "vPROMove: You have a new secure message from your care team. Sign in to read it: https://www.vpromove.com Reply STOP to opt out, HELP for help."
  • Care-team texting: if you cannot reach your care team through the app, you can text them through vPROMove and receive their replies by text. Your texts are delivered only to the Program(s) you are connected to in vPROMove. This number cannot be used to text anyone else.

vPROMove does not send marketing or promotional messages. Notifications generated by vPROMove never include clinical or health information.

Text messages are not encrypted. When you text your care team, please avoid sharing sensitive personal or health details by text; use secure messaging in the app whenever you can.

How you opt in

You opt in during account setup at vpromove.com by checking the text-message consent box, which is unchecked by default. You can see that form on our SMS opt-in page. You can also opt back in at any time by texting START to (866) 825-7025. Consent to receive text messages is not a condition of using vPROMove or of receiving care.

Message frequency and cost

Message frequency varies. Verification codes are sent only when you request one; alerts are sent when your care team messages you. Message and data rates may apply. vPROMove does not charge for text messages, but your mobile carrier may.

Opting out

Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts unless you opt back in. If you opt out, you will not be able to sign in with a texted code or use care-team texting; you can still sign in with your email and password and use secure messaging in the app.

Help

Reply HELP to any message, or email support@vpromove.com. For questions about your care, contact your Program directly.

vPROMove texting is not for emergencies. If you are in crisis, call or text 988. If you are in immediate danger, call 911.

Carriers

Supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy

Your mobile number and SMS opt-in data and consent are never sold, and are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Changes

We may update these SMS Terms. Changes are posted on this page with a new "Last updated" date.