vPROMove
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Terms of Service

Last updated: September 30, 2026

1. Agreement

These Terms govern your use of vPROMove, a patient app operated by VProVOB LLC d/b/a vPROMove. By creating an account or using vPROMove, you agree to these Terms and to our Privacy Policy.

2. The service

vPROMove is provided to you by your behavioral health treatment program ("Program"). It lets you message your care team, check in, track milestones, and find support resources. Your Program decides which features are available to you and how its care team responds.

vPROMove is not an emergency service. Messages may not be read right away. If you are in crisis, call or text 988. If you are in immediate danger, call 911.

3. Not medical advice

vPROMove is a communication tool. It does not provide medical advice, diagnosis, or treatment. Your care decisions are made with your Program and your clinicians.

4. Your account

  • Accounts are available by invitation from a Program only.
  • You must provide accurate information, including when confirming your identity.
  • Keep your password and verification codes private. You are responsible for activity on your account.
  • Tell us right away at support@vpromove.com if you believe your account has been accessed without permission.

5. Acceptable use

You agree not to:

  • use vPROMove to harass, threaten, or harm anyone
  • access another person's account or information
  • interfere with, probe, or attempt to bypass the security of the service
  • use vPROMove for any unlawful purpose

6. Text messages

Text messaging is optional and governed by our SMS Terms. Reply STOP to opt out at any time, or HELP for help.

7. Your content

You keep ownership of what you write in vPROMove. You allow us to store, process, and deliver it to your Program(s) so the service works, as described in our Privacy Policy.

8. Ending access

You may stop using vPROMove at any time. Your Program may end your connection to it, and we may suspend accounts that violate these Terms or put others at risk.

9. Disclaimers

vPROMove is provided "as is" and "as available." We do not guarantee that it will be uninterrupted or error-free, or that any message will be delivered or read within a particular time.

10. Limitation of liability

To the maximum extent permitted by law, VProVOB LLC is not liable for any indirect, incidental, special, or consequential damages arising from your use of vPROMove.

11. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules.

12. Changes

We may update these Terms. Changes are posted on this page with a new "Last updated" date. Continued use of vPROMove after changes means you accept the updated Terms.

13. Contact

VProVOB LLC d/b/a vPROMove
Email: support@vpromove.com